Commonly Asked Questions

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How much can I borrow?
We offer cash loans ranging from $500.00 to $10,000. The amount you are eligible can only be determined by the information you provide by completing our online application.

How long does it take to get my cash?
We are typically able to deposit funds into your checking or savings account within 24 business hours from time when you accept a loan offer.

How do I send in required documents like an LES?
You can fax, upload or email us all the requested documents. For instructions on doing so visit our customer service page. NOTE- We require and END OF MONTH LES.

How do I check the status of my application?
You can check the status of your application by logging into your account or contacting customer service. All offers are good for 30 days.

How do I make my monthly payments?
We allow our customers to make payments via an Allotment, ACH, Money wire, and/or by check. For instructions on setting up an automatic monthly payment please click here or contact one of our customer service reps.

Do I have to use an Allotment to make my payments?
NO, but making payments via the allotment process is one of the most convenient ways to automate and manage your monthly payments. For instructions on setting up and allotment please visit.

What if I am stationed overseas?
Once approved Set Financial can direct-deposit you funds into virtually and stateside bank and into most U.S. based banks located overseas so long as the name on the account is the same the borrower’s name.

What if I lost my Password or Username?
Your username is the email address you provided when originally applying for a loan. You can have your password emailed to the address on record or contact customer service for further assistance.

If I still owe you money or have previously been turned down can I re-apply?
Yes and we encourage everyone to do so. However, if you have recently been turned down it might be a good idea to wait a few months to better increase your chance to be approved. If you currently have a loan please know that your present balance and payment history will be factored in deciding whether you are eligible for more money.

What if I lost my Account Number?
Please contact customer service or login into your account to retrieve you account number.

How do I update my Account Information?
Simply login to your account or contact our customer service department.

All I know is my DNS phone number…. How do I convert it into international numbers so you can reach me?
Please check with your military administrative personnel to help you convert your DSN number. You can also email our customer service department.

Do I need good credit to apply?
Not necessarily. We encourage all applicants to apply. The process is quick, easy, secure, and free.

What other products does Set Financial offer?
We offer several payment protection plans such as Credit Life, Accident and Health, and Auto Club Membership. These plans are all optional, but most of our customers take advantage of the extra security.

Do you offer mortgage loans?
Set Financial does not offer mortgage loans.

Do you offer auto loans?
Set Financial does not offer auto loans. However, you might consider applying for an installment loan for a down payment on a new or used car.

What if I don't know my credit?
No problem. During our application process you will be asked to give us permission to pull your credit.

What if I don't have a credit history?
This is not an automatic dis-qualifier with Set Financial. We look at more than just credit history. We encourage everyone to apply regardless of your credit history.

How do I figure out my estimated payment?
We provide all approved applicants with several loan offers to choose from and clearly defined payment amounts/terms. If none of the options fit within your monthly budget DO NOT ACCEPT the loan. Instead, please contact one of our Military Loan Officers.

What is my interest rate going to be?
Our loan rates vary based on several factors including the loan amount and length of the loan as well as other factors unique to the individual applying. We will work to offer competitive offers and great service.

How is my Interest Calculated?
We use the simple interest method to calculate your rate. When you know the principal amount, the rate and the time. The amount of interest can be calculated by using the formula:I = Prt

What is the origination fee?
An origination fee is a payment associated with the establishment of a new loan.

What is a co-borrower?
This is the person who applies and e-signs the documents with you.

What is a Power of Attorney?
A legal document that allows a designated person to act on the behalf of the individual that authorized the Power of attorney.

What are your hours of operation?
You can apply on-line 24/7. For business hours reference the times posted on our contact us page.

Can I consolidate my payday loans and other high interest debt?
We consider consolidation loans, but cannot provide you and answer until after you apply for a loan.

How can I make a payment if I'm not home or deployed?
All of our loans are set up on allotment or a draft that comes out of your checking account each month. If there is a problem with your allotment or checking account, just call us and we can go over the many options we have to get you back on track.

Less Frequently Asked Questions

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What if I lost my Account Number?
How do I update my Account Information?
All I know is my DNS phone number…. How do I convert it into international numbers so you can reach me?
Do I need good credit to apply?
What other products does Set Financial offer?
Do you offer mortgage loans?
Do you offer auto loans?
What if I don¹t know my credit?
What if I don¹t have a credit history?
How do I figure out my estimated payment?
What is my interest rate going to be?
How is my Interest Calculated?
What is the origination fee?
What is a co-borrower?
What is a Power of Attorney?
What are your hours of operation?
Can I consolidate my payday loans and other high interest debt?
How can I make a payment if I¹m not home or deployed?

What if I lost my Account Number?
Please <contact customer service> or <login into your account> to retrieve your account number.

How do I update my Account Information?
Simply <login to your account> or <contact our customer service department>.

All I know is my DNS phone number…. How do I convert it into international numbers so you can reach me?
Please check with your military administrative personnel to help you convert your DSN number. You can also <email our customer service department>.

Do I need good credit to apply?
Not necessarily. We encourage all applicants to apply. The process is quick, easy, secure, and free.

What other products does Set Financial offer?
We offer several payment protection plans such as Credit Life, Accident and Health, and Auto Club Membership. These plans are all optional, but most of our customers take advantage of the extra security.

Do you offer mortgage loans?
Set Financial does not offer mortgage loans.

Do you offer auto loans?
Set Financial does not offer auto loans. However, you might consider applying for an installment loan for a down payment on a new or used car.

What if I don’t know my credit?
No problem. During our application process you will be asked to give us permission to pull your credit scores and credit history.

What if I don’t have a credit history?
This is not an automatic dis-qualifier with Set Financial. We look at more than just credit history. We encourage everyone to apply regardless of your credit history.

How do I figure out my estimated payment?
We provide all approved applicants with several loan offers to choose from and clearly defined payment amounts/terms. If none of the options fit within your monthly budget DO NOT ACCEPT the loan. Instead, please <contact one of our Military Loan Officers>.

What is my interest rate going to be?
Our loan rates vary based on several factors, including the loan amount and length of the loan as well as other factors unique to the individual applying. We will work hard to provide you with competitive offers and great service.

How is my Interest Calculated?
We use the simple interest method to calculate your rate. When you know the principal amount, the rate and the time, the amount of interest can be calculated by using the formula: Interest = Principle x Rate x Time

What is the origination fee?
An origination fee is a payment associated with the establishment of a new loan.

What is a co-borrower?
This is the person who applies and e-signs the documents with you.

What is a Power of Attorney?
A Power of Attorney is a legal document that allows a designated person to act on the behalf of the individual that authorized the Power of Attorney.

What are your hours of operation?
You can apply on-line 24/7.   To reach a loan officer contact us during our <normal business hours>.

Can I consolidate my payday loans and other high interest debt?
We consider consolidation loans, but cannot provide you an answer until after you apply for a loan.

How can I make a payment if I’m not home or deployed?
All of our loans are set up with an allotment or a draft that comes out of your checking account each month. If there is a problem with your allotment or checking account, just call us and we can go over the many options we have to get you back on track.

 
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SET Financial Corporation | 761 Crossroads Plaza | Fort Mill, South Carolina 29708
Local: 803-335-1275 | Toll Free: 800-803-2510 | Email Customer Support
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